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Complaint : EON Bank's unprofessional vehicle repossession tactic |
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Written by Administrator |
Monday, 14 September 2009 10:41 |
24 April 2008 I am writing regarding EON Bank's unprofessional, unlawful and unethical action which has threatened my safety and violated of my rights as a citizen. Your bank has engaged the service of some credit collection companies who are taking laws into their own hands to solve problems with your customers. While I am also doubtful of a licensed bank's legal right in doing so, I am questioning your practice of resorting to giving out customers' personal details to these third party companies without any control whatsoever on what these people may do. Have you no consideration at all for the implications on your customer's personal safety?� This was what happened to me on last week. 2008-04-17, Thurdays, at around 9:15am, I was driving alone on my way to office when a heavily tinted black Toyota Hilux overtook me. One of the man in the car waived a card at me demanding me to pull over. It then cut abruptly into the front of my car and screeched to a halt, forcing me to stop in order to avoid collision. Not knowing who these people are, I panicked and quickly sped off worrying that I may be about to fall victim to a car-jacking syndicate. The pickup truck chased after me on the LDP and nearly forced me to hit into the highway divider (on the RIGHT lane!). I pressed hard on my car's horn all the way in desperate attempt to catch attention and ask for help. Due to the traffic on the highway, I managed to distance myself from the truck, but not for long. I pulled over into the Shell station nearby LDP toll Cyberjaya. But before I was able to get out from my car to ask help from the station staffs, the Hilux managed to catch up and stopped behind me. In such situation, I did what was in best interest of my safety. I locked myself inside the car. The Indian men came out from the Hilux and started scolding at me. At this point, I was still in shock, trembling with tears and had no idea who these people are. It turned out that these men were representing your bank! They demanded me to hand over the car to them for having lapsed 6 months of monthly installment (which is not true) without showing me any repossession letter! Fearing of my personal safety, I refused and called for help using my mobile phone. Let me clarify few things here:
I don't feel at peace or safe anymore with the thought of someone maybe watching and following me. As of today, I have not drive the car on the road. This is all result from your bank's action. I have lodged a police report immediately after the incident at Sea Park; report no. BKT PUCHONG/004847/08. Complainant Details Withheld |