16 October 2007

BRIAN, of Kuala Lumpur, is not happy with Hong Leong Bank�s method of "forcing" its clients to apply for a credit card if they wish to open a savings account.

�Recently, I wanted to open a savings account with Hong Leong Bank OUG branch and to my surprise, I was told that I could only open an account if I applied for their credit card,� he says.

BRIAN says he declined to do so as he did not want to manage another credit card.

However, the bank refused to entertain his request without a credit card application form.

�I even told them that I would not activate my card when I receive it, but the girl told me that they can automatically activate it from their end if I don�t do it on my side,� he says.

�I was told that all I had to do was do a minimum of three transactions to get the fees waived for two years.�

BRIAN says the bank was basically forcing consumers.

�I did not have time to debate with them and therefore proceeded to complete the credit card application form.

�I feel that I was taken advantage of and I do not think Bank Negara has such rules. Is it fair to force consumers to apply for credit cards?�

- IN a statement, Hong Leong Bank quality and support services general manager Mathew Ong says the bank has contacted the customer and the matter has been resolved.