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Complaint : MAXIS Exhorbitant Charges |
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Written by Administrator |
Friday, 11 September 2009 10:35 |
21 April 2008 I would like to bring up this issue of Consumer like me who have no idea if I have been wrongly / simply/overcharge by TELCOs. At the moment I have no choice but to stick to MAXIS 012 line as the line HOPPING was just a talk for many years by former Minister. I was in India for a business trip from 17 - 28 Mar 2008. I was carrying my International Roaming Phone (number 012 327��****�) for some emergency cases, while I got hold of a Local Indian Pre-Paid Phone. A. 1. Incoming Calls while I was in India i. Incoming Voice Call from friend/clients� - Maxis are charging Rm 10 per minute which is exhorbitant ii. Incoming Voice Call from SPAM Call�� - Maxis�still Charging me as Incoming Call - It does not matter it's�1 second or 20 seconds, Maxis charged me RM 10.00 per received call A.2. Outgoing Calls while I was in India������������ i. Outgoing�Calls by me to Malaysia��- RM 10.00 per minute it does not matter it's�1 second or�30 seconds. B. 1. SMS Received while I was in India i. SMS received from friend/clients ii. SMS received from MAXIS indicating that I have missed call�� - Each Charges cost Rm 1.97 /Rm 1.86 iii. SMS received from MAXIS/Partner welcoming me into cities�- Each Charges cost Rm 1.97 / Rm 1.86 B.2. SMS Outgoing while I was in India i. SMS Outgoing sent by me to Malaysia/Overseas������������������ - Each Charges cost Rm 1.97 / Rm 1.86 What Can I as Consumer do ? I felt trapped.Please help address this. 1. Is this the correct charges / is there any fake services being bill to me to generate more income to MAXIS ? 2. Is there an avenue for me to address this / check this ? I have written a short / brief complaint to MAXIS through their website. Waiting for response. Who can represent us as Consumer to talk to this GIANT MAXIS ? To be frank I am not experienced in this issue but I felt I have been paying through my nose for more then 8 years using MAXIS but it seems MAXIS have become more & more expensive to use nowadays. I am waiting for Govt to allowed switching of TELCOs. 3. Can we alert all consumer to avoid being trap in this situation like me ? How ? I have attached the Billing to your end for viewing. Your advise and next step of action will be highly appreciated. Thank you. |