Complaints - No Action from Maybank - ATM Card Gang |
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Written by Administrator |
Tuesday, 03 November 2009 15:06 |
![]() I would like to bring to your attention about the insufficient security at the MBB ATM area at your Wangsa Maju branch. On 27 Aug 2009, my ATM card was switched by a team of swindlers who exchanged my card while I was performing a transaction by distracting me with some money thrown on the floor. I was informed that this was about the 6th time that this type of cases had happened; and yet I did not see sufficient pro-active actions taken by your management team to prevent recurrences. I lost RM4,700.00 during this 2 days, when my ATM card was with the swindlers. I attached the Police Report and a print-out of the bank statement showing the unauthorised transactions. I want to know what immediate actions Maybank will take to bring these culprits to the law. NCCC Advice: We have forward the complaint which lodged by the complainant to the Maybank personnel for their action on this issue. Abdullah Bin Mohamad Abu Bakar Legal Executive/Complaints Manager Pusat Khidmat Aduan Pengguna Nasional National Consumer Complaints Centre E-Mail: abdul@nccc.org.my |
Last Updated on Tuesday, 03 November 2009 15:16 |