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Complaints - Faulty New Proton Persona |
Written by Administrator |
Wednesday, 30 September 2009 18:07 |
Recently i have bought a Proton Persona and it comes with a lot of issue, like steering, power window, suspension and etc. And new problem will occur in every 2 weeks. I have contacted Proton complaint center, they have tried to solve the problem but unfortunately all the problems still exits. And it really cause a trauma to me with time& money wasting. I have request to change a new car or refund on the car but they have rejected my request. � NCCC's Advice: If the consumer encountered with a major problem with a new car than consumer has the right for the replacement of a car or refund. We also can refer to other jurisdiction such as United Kingdom and also United States where they do give effect to the consumer rights. � If the car which bought by the consumer has problem ( major) and after numerous complaint and fixing it or repaired the car but problem still persistent, than the consumer able to get back a new car or refund.� � Abdullah Bin Mohamad Abu Bakar Legal Executive/Complaints Manager Pusat Khidmat Aduan Pengguna Nasional(NCCC) No, 1D, Bangunan SKPPK, Jalan SS9A/17, 47300 Petaling Jaya, Selangor. TEL: 03- 78779000 FAX: 03- 78748097 EMAIL: abdul@nccc.org.my |