Wednesday, 27 Nov 2024
You are here: Home Arkib Aduan Pengguna Arkib 2009 Others Complaints - Washing Machine
Complaints - Washing Machine PDF Print E-mail
Written by Administrator   
Wednesday, 23 September 2009 10:58

The problem is, I have sent my washing machine for repair on 15/6/2009 and I have paid RM 255.00 to them to change the spare parts. Until today whenever I call the company the reply I get is waiting for the spare parts. It�s going to be almost 3 months. Yesterday I call the electric shop again told at least returned my money and machine. The reply I got is can returned machine but can�t refund the money. I told them, in this case I will make a police report, and they not bother at all.

NCCC Advise to consumers : In the event anyone faced a similar situation our advised will following;

  1. Make a written complaint to the relevant organization avoid oral communications and cc to the responsible parties so that others can monitor the progress of the case.
  2. Send a complaint to us " include any attachment which is relevant, illustrate your complaint in the chronological manner so that any authorities can understand the facts clearly.

Ms.Matheevani Marathandan
Legal Executive/ Complaint Handling Manager
Pusat Khidmat Aduan Pengguna Nasional
National Consumer Complaints Centre (NCCC)
E-mail : vani@nccc.org.myThis e-mail address is being protected from spambots. You need JavaScript enabled to view it

Last Updated on Wednesday, 23 September 2009 11:05