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Complaints - Fireflyz PDF Print E-mail
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Friday, 04 December 2009 10:13

Dissapointed with Fireflyz .....

This is my 1st experience and also bad experience honeymoon trip with fireflyz.My flight is 11.20am from koh samui - subang, we have to check in 2 hrs early according to the hotel staff.i have been check in counter at 9.10am but queue up almost 1hr for checking due to a big team (almost 48 people) for group checking. There should be "group checking" counter (like other international flight)

instead passegers queue up a long line. I was so surprise fireflyz doesn't has this kind of service....

Another surprise->> the baggage lane didn't separate up domestic / international flights & all mixed up...
after 30 min, i hv another BIG BIG surprise : my luggage missed up then check out from 1 of the fireflyz staff, he feedback to me that "DON't KNOW & NO DIRECTION FROM THEM FOR REPORTING"!!! after asked around and realized that 16 of us missed up the luggage with same flight.
After that, all of us go to fireflyz sales counter to make a report but the staff response to us that the person incharged on leave. They don't know what is the procedure....we tried get the duty manager but he/she seems like disappear and doesn't want to come down the sales counter and give us an acceptable answer.We have waited almost 1hr and getting no result from the staff, i really can't believed that this kind of service and attitude of the staff !!!All of us crazy waiting there until "Tan Sri" intercom duty manager and would like to talk to him face by face to sort out the problem...Do you think is it funny, as a duty manager why he won't come down meet customer and some more need "Tan Sri" go upstair met him???Why? is it this is a trained duty manager and the rest of staff??? is this kind of service we get???


After Tan Sri met up duty manager then we got the result is "make a report" and wait for the outcome by phone...no timeline is given.......after 30min the duty manager only come down with updated information that there 16 luggages left at koh samui airport because of over loading...i really don't how truth of this excuse!!!if overloading, why no any notification was informed by the crew from beginning before flying and even reach subang????why??? it was not only Malaysian passengers unsatisfying your service and also 4 foreigners passengers.Bad impression was given to all of us.......

Super upset with your unsatisfying services and report procedure!! This kind of services how able convince my other trips with fireflyz???? Hope you can give us an acceptable result and what's going on in between.

Case Status : Matter has been escalated to the service provider, matter has also been brought to the attention of authority and enforcement division. Currently waiting for the response.

NCCC Advice: In the event you encountered similar situation report the matter immediately to the officers incharge, get their details right, send a complaint to us and we will help you to resolve this matter amicably.

"VOICE OUT FOR YOUR RIGHTS AND BE A SMART CONSUMERS"

Regards,
Ms.Matheevani Marathandan
Legal Executive/Complaint Handling Manager
National Consumer Complaints Centre (NCCC)
Pusat Khidmat Aduan Pengguna Nasional

Last Updated on Tuesday, 05 January 2010 23:33