COMPLAINT

Thank you for the Dutch Lady goods worth RM100.00 hamper which I collected this evening at abut 5.30 pm. However i did tell Puan S that the packers of hampers sometimes included date expired items and some items where the expiry dates are close to the date the hampers are sent to recipients. This has been my experience during my days from 1993 onwards when I was working in Government for over thirty years and later in companies where the officers used to receive hampers from their suppliers/contractors and citizens who also receive hampers from relatives/friends on functions such as birthdays, weddings, anniversaries, etc.�
I opened the hamper and checked the expiry dates of all the contents and found the following;

• Orange flavored drinks bottles had expired on 2 June 2010
• Grape flavored drinks bottles are due to expire on 13.6.10
• Chocolate flavoured drinks bottles are due to expire on 28.6.10 [2 bottles] and 16.7.10 [2 bottles]
• Strawberry flavoured drinks are due to expire on 22.8.10
• Full cream milk due to expire on 6.9.10
• Chocolate/strawberry flavored packet drinks due to expire on Dec 2010
• Baby milk powder due to expire in May 2011.

As far as I know the Dutch Lady milk products have at least nine months of validity period when they come into the market. This is because I have been purchasing Dutch Lady milk products for over two decades. Thus I am sure that the hamper packer has used the opportunity to get rid of of� item [a] to [e] old stocks which includes item [a] that is already time expired.

I am aware of this 'cheating' activity of hamper packers and always look for expiry dates of items that are subject to disclosure of this important items. I will either throw these items or keep them pending your response. I dread to think what would happen to families who do not check this important information and were to consume them. The victims are normally children who may end up in the hospital with food poisoning due to the date expired food items.

This should also be raised with Dutch Lady Management as it is their reputation that is at stake. Please copy to me your letter to Dutch Lady management and other company who may have sponsored the hamper gifts. I intend to call Dutch Lady by phone to-morrow to whom this e-mail is being copied.

This e-mail is also extended to Ministry Of Health as I treat this as a very serious health matter and consumers should be aware about this 'criminal' practise as unsuspecting consumers can end up sick and sometimes in death..