Visi & Misi | |
Fungsi NCCC | |
Proses Pengendalian Aduan | |
Carta Organisasi |
Written by Administrator |
Thursday, 21 April 2011 23:34 |
�I booked a car back in 2001 with a booking fee of RM3, 000. I book a Hyundai car model Elantra 1.8 on 27th August 2001 with a deposit of RM3, 000. The salesman took my booking. Just before the booking, I enquired with the salesman if I change my mind, will I be able to get my refund back and he said �Yes� and should not be an issue. So I went on to sign the booking form. Just a week later from the date of booking, I was struck with a financial difficulty. At this time, I decided to cancel my booking where I approached the same salesman and he said that he is unable to refund my deposit and it will stay with the company until I decide to purchase a car from Hyundai. At that time, I thought it would be fine so I left it with Hyundai. Then on 20th April 2006, I wrote another letter for my refund request but this time I wrote and fax to their Headquarters, providing the copies of last letter wrote in 2003, the Acknowledgement of Booking form and last invoice received in December 2001. In the meantime, I did check with other Hyundai outlets and they have told me that Hyundai does not have the authority to hold back my booking fee. The money (booking fee) belongs to my and not to Hyundai. � |
Last Updated on Thursday, 21 April 2011 23:37 |