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Updated Complaints - FRUSTRATIONS AGAINST AIRASIA |
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Written by Administrator |
Tuesday, 02 March 2010 00:56 |
We arrived at the the airport (LCCT) early and the check in Counter No:37 which opened at 1.30pm. At the airport the bill board states that International Flight check-in is 3 hours before flight departure. We checked in our luggage at 1.40pm and we were holding our boarding passes awaiting at the waiting lounge to board the plane. The flight scheduled departure time was 3.25pm. We waited long enough and no announcements were made about the flight boarding time. As time ticked in, we became restless and started moving up towards GATE T16 well before the departure time of 3.25pm. Upon approaching the gate, to our surprise we were denied entry to board the plane by the airasia ground crews who were on duty. The ground crews on duty were Mr B and Mr M and they conveyed to us that the gate had already been closed. Despite numerous request and pleadings, our request had only fallen on deaf ears. We were fatigued, rundown, tired and totally exhausted on the process. Finally, the above mentioned staffs approached us and offered us a solution to board the plane. They requested us to pay RM100 per person to board the plane. We were stunned and flabbergasted upon hearing this. Later, we moved on to the information counter to check on the status of the flight AK237 bound for Trichy. Through the information counter, it was brought to light that the flight took off only at 3.58pm. We felt depressed, heartbroken and dejected at the attitude of your staffs. I am a frequent flyer and I have been travelling for more than 2 decades. I have not encountered such a rude, unhelpful and arrogant behaviour of your staffs. Unfortunately, my encounter with airasia turned out to be the most disastrous and humiliating experiences in my life. I think Airasia is the worst airline which I had come across with no sensitivity to service. Experiencing frustration and denial, I made a police report at the LCCT, KLIA on 15/12/09 at 9.50pm. In view of the situation, we had no other alternative rather than to jump on a flight the next day bound for Thiruvananthapuram at 6.20am on 16/12/09. We had incurred heavy monetary loss with the whole episode and the quantum of loss incurred is rather substantial to us who are middle income earners. As such I am seeking compensation on the loss incurred physically, mentally and financially. I hope the concerned authorities will leave no stone unturned and investigate the matter thoroughly and give us a fair judgement. The financial loss for 7 persons 1.KUL-TRZ FLIGHT CHARGE : RM260.00 X 7 = RM1820.00 2.Travel cost from LCCT to KL : = RM 300.00 3.Cost incurred for overnight stay in KL : = RM1000.00 4.Travel cost from KL to LCCT : =RM 300.00 5.KUL-TRV Flight Charges : =RM4886.00 6.Cost incurred to travel back from Trivandrum to Trichy =RM 750.00 Particulars of Bookings: Travel Date: 15/12/2009 Flight :AK237 -KULTRZ PNR NOS: SMVTBV/QN49CQ/TNFLBW/EUPYBN Travel Date: 16/12/2009 Flight: AK295-KULTRV PNR NOS: J2KNBR I do hope that my request would be accorded with due consideration, and compensate for the loss incurred. � AIRASIA REPLY; � |
Last Updated on Thursday, 11 March 2010 06:14 |