NCCC di Pentas Media 
| NST : Price ploy: When it pays to check every price tag |
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| Written by Administrator |
| Friday, 11 September 2009 14:46 |
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13 December 2007
Customers should be very alert over special-price offers. ON Dec 5, at a hypermarket in Kelana Jaya, I saw a deodorant offered at a special price of RM4.99. The price tag was placed next to the product. I picked up the product from the shelf. I did not check the price when I settled the bill at the counter. It was only when I arrived home that I checked and found I had been charged RM7.89 for the product. I went back to the hypermarket to inquire. The person told me the item on offer was out of stock and that the tag should have been removed. I am not satisfied with the explanation as I believe many unsuspecting consumers like me may have been deceived. I also believe it was deliberately done to deceive. This is not my first such encounter in this hypermarket. A few months ago, I bought a bottle of fruit juice at an offer price. Again, when I reached home, I discovered the price was higher than that quoted on the price tag. When I inquired, they explained that the price offer had expired and quickly removed the offer-price tag. My advice to consumers is to check the price of every item on the screen as the cashier punches them in. Do not trust the price tag. |
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| National Consumer Complaints Centre | |||||||||||
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