The Star : Some 18,000 cases lodged with complaints centre |
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Written by Administrator |
Monday, 14 September 2009 10:52 |
29 November 2007
KUALA LUMPUR: A whopping 18,000 complaints have been lodged with the National Consumer Complaints Centre since it was formed in 2004. Deputy Domestic Trade and Consumer Affairs Minister Datuk S. Veerasingam said the figure was a cause for concern as it indicated certain business sectors were not sensitive in tackling consumer dissatisfaction. Veerasingam said although it was a positive sign that Malaysians were aware of their rights, it was equally important for the corporate sector to be aware of its responsibilities. “I am happy that the centre, in its inaugural report, has released these figures, as this will help the Government evaluate the situation and rectify any shortcomings. “The ministry has been carrying out enforcement against traders and operators that violate consumer protection laws, and we will continue to take ongoing measures to ensure further improvements are made in the laws,” he said after launching a talk titled “The Current State of Malaysian Consumers: Holding Corporations Accountable” on Monday. At the function, he also launched the centre’s inaugural report 2006. Veerasingam added that unsatisfied consumers had, to date, registered 7,353 cases with the consumer tribunal court. The complaints mostly related to either shoddy services or items that did not meet standards. He said the tribunal had heard about 82% or 6,030 cases out of the total figure. The highest number of complaints was over housing developers, 1,578 complaints were lodged with the centre last year. The second on the list was direct sales, 1,499 complaints were received.
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NCCC NEW OFFICE
National Consumer Complaints Centre | |||||||||||
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