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Putting muscle into claims |
Written by Administrator |
Wednesday, 30 December 2009 01:47 |
2009/12/20 By, Sonia Ramachandran @ IT seemed like a chance not to be missed -- vouchers for a two-week free trial at a fitness centre.Ahmad (not his real name) and his friend saw the vouchers in a pamphlet last year and went on to sign up for a year, each paying a monthly fee of RM215.They attended one free session at the centre in Petaling Jaya but after that, they were offered jobs in Penang and had to move there.They tried to terminate their membership. When the fitness centre refused to entertain them, they cancelled their auto debit payments.Now, they have suits pending in court."I think it is unfair to do this to people, so I lodged a complaint with the National Consumer Complaints Centre (NCCC)," said Ahmad. He is not the only one in this situation. From January to October, NCCC has received 904 complaints against fitness centres.Of this number, 675 complaints involved members not being able to terminate their membership agreements, while 213 are facing legal action.Last year, NCCC received 971 complaints against fitness centres. In 2007, there were 771 complaints and in 2006, 547. At the Consumer Claims Tribunal, the number of cases filed under this category is also increasing.Fitness centres come under personal care services.In 2007, 162 cases were heard. From January to November this year, there were 217 cases.NCCC senior legal manager P. Vahsudevan said members who wanted to terminate their agreements were not allowed to do so by the fitness centres."When complaints are lodged, we forward the complaints to the fitness centres. The centres retaliate by filing cases in court against the members. |
Last Updated on Wednesday, 30 December 2009 05:32 |