Complaints - Black listed by Celcom |
Written by Administrator |
Monday, 09 November 2009 16:52 |
This is Chin. I'm one of those victims of clone calls way back in the 90s. I went to Maxis centre trying to apply for a line but was told that i'm blacklisted by Celcom and thus they will not be able to accept me. I went to Celcom centre and found out that i have really been blacklisted by them because their system shows that i have an outstanding balance of RM 675.00 from my old account (mobile number 010-2297121) with them. So, i requested more detail info from them as i want to know how do they arrive at this amount. Their answer is: This account is way back in 1994/1995. Your account is too old for us to retrieve detailed info. Our system cannot reprint any statements to show you. I quickly recalled my reasons for terminating the 010-line and remembered that i terminated the line because there were lots of clone calls from my line to Bangladesh & other numbers not known to me. I was told to slash out the clone calls and make only the actual call amount. That's all i could recall as this matter happened 15 years ago. My question is:-
I sincerely hope Ms. Vani could help me in this case on how to uplift my blacklist with Celcom. Thank you NCCC Advice: Bring this matter up to SKMM.
Ms. Matheevani Marathandan Legal Executive/ Complaint Handling Manager Pusat Khidmat Aduan Pengguna Nasional National Consumer Complaints Centre E-mail : This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
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