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Complaints - Maxis... Please do not frustrate your customers... PDF Print E-mail
Written by Administrator   
Friday, 25 December 2009 07:06

I'm a Maxis postpaid user for nearly 2 years, average monthly fees RM 350 and autopay by credit card on time. I'm totally frustrated and disappointed to the maxis FREE PHONE arrangement & Customer Service Revert. Do not know all of you have the same problem with me?? Last month 9 Nov, i converted my plan from personal to corporate personal(24mths contract), to entitle a FREE LG GW525 phone.

Last Updated on Thursday, 14 January 2010 04:57
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Complaints - Tmnet Service ??? PDF Print E-mail
Written by Administrator   
Tuesday, 08 December 2009 11:32

I am deeply troubled by a number of statements made by your technicians who have called me up on two separate occasions (Dec 4 and Dec 7 respectively). During both phone conversations, I was made aware that they do not have any of the results of the Speedtests I have been sending to you.How is this even possible?

Last Updated on Thursday, 14 January 2010 04:58
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Complaints On Maxis Service.... PDF Print E-mail
Written by Administrator   
Tuesday, 08 December 2009 11:23
On 4/12/2009 went to Selayang Maxis Centre and make a payment via Credit card for a Maxis Broadband Modem & services. Transaction went through smoothly and official receipt was issued on 4/12/2009 at 15:53:54 with a serial number AB04E069041209-00062. It was agreed that upon 24 hours later, activation of the modem can be done. On 5/12/2009 activation of the modem cannot be access as it stated as 'not registered'.
Last Updated on Tuesday, 05 January 2010 23:23
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Complaints - Astro Customers Voice Out... PDF Print E-mail
Written by Administrator   
Monday, 07 December 2009 17:01
I would like to convey my displeasure over certain matters regarding Astro which I feel compelled to address. The account in question is ******, registered under Caroline. I live there with her and therefore feel I have a valid claim for my complaint.
Last Updated on Thursday, 14 January 2010 04:58
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Complaints - Digi PDF Print E-mail
Written by Administrator   
Friday, 04 December 2009 10:35

Broadband Services Time To Change !!!

I would like to complain of the slow & unstable broadband internet that I subscribed to (Digi Internet).Many times I have raised my complaint through phone call to Digi Internet support. But they couldn't provide a good solution or fulfill their commitment as promised to solve this problem untill today.

Last Updated on Thursday, 14 January 2010 04:59
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Complaints - Aduan-Bayaran dikenakan untuk sms yang tidak dilanggani PDF Print E-mail
Written by Administrator   
Wednesday, 25 November 2009 16:21

Saya ingin mengadu mengenai caj yang dikenakan oleh syarikat smsinfo.com.my yang sering masuk ke bil telefon saya pada setiap bulan sebagai SMS service-received. Padahal saya tidak pernah melanggan apa-apa perkhidmatan dari syarikat tersebut. Syarikat tersebut menghantar SMS dari nombor 33112 dengan mengenakan caj RM3 setiap sms yang saya di terima. dan hampir setiap hari saya akan menerima sms tersebut dan d caj ke bil telefon saya. Saya dikenakan caj tanpa persetujuan atau permintaan saya.

Last Updated on Thursday, 14 January 2010 04:58
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Complaints - P1 WIMAX - Network problem and System Downtime PDF Print E-mail
Written by Administrator   
Thursday, 12 November 2009 17:00
I have P1 Home-Pro Package (2.4Mbps download & 500kbps upload � RM199/month) for sometime. However, I have been experiencing major slowness (below 800kbps download) since early Oct 09. Network respond problem only happen on pick hours such as night and weekend. There is P1 ticket: 265559 was open and assist by XXXXXX on Oct 13, 2009. The last discussion to have someone from P1 field support to be onside but not able to do that since P1 network is down from Nov 2, 2009 until today.
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Complaints - Black listed by Celcom PDF Print E-mail
Written by Administrator   
Monday, 09 November 2009 16:52
This is Chin. I'm one of those victims of clone calls way back in the 90s.

I went to Maxis centre trying to apply for a line but was told that i'm blacklisted by Celcom and thus they will not be able to accept me. I went to Celcom centre and found out that i have really been blacklisted by them because their system shows that i have an outstanding balance of RM 675.00 from my old account (mobile number 010-2297121) with them. So, i requested more detail info from them as i want to know how do they arrive at this amount.
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Complaints - Unsatisfactory response from Celcom PDF Print E-mail
Written by Administrator   
Tuesday, 03 November 2009 15:27
Celcom has offered their Celcom Broadband Advance Service (with model for high speed connection) that capable of delivering the connection upto 3.6Mbps for the place I�m staying in Taman Mutiara Indah, Puchong. I�m interoduced to Celcom Broadband Advance Service in PWTC during the PC Fair (12th Apr�09), the promoter from Celcom Mobile Sdn. Bhd. (27910-A) of Marketing Department has verify the coverage for 3G high speed connected based on my address and commiting of the high speed connection before I�m offered to sign an one-year service contract.
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Complaints - Cheated by CELCOM PDF Print E-mail
Written by Administrator   
Tuesday, 03 November 2009 15:23
My name is XXXXX. I am using the Celcom Line service. But its has been registered under my sister�s name XXXXXX. We registered the line was in Melaka. The registration under my sister name but I am using the principal line and we also had another two lines as supplementary.
Last Updated on Tuesday, 03 November 2009 15:26
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