Complaints - MAXIS SME PLAN |
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Written by Administrator
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Friday, 16 April 2010 04:33 |
Few months ago, when we signed up for the SME plan for our 5 Maxis lines (All lines contracted for 24 months), we were provided with one Nokia E75 (we heard there should be One phone per line instead).
At the same time, the Maxis agent persuaded us into taking 4 additional Sim Cards whereby we accepted under the conditions which the Maxis agent stated clearly and repeatedly:
- We'll only need to pay when the Sim Card is activated
- There will be NO charges at all if not used. However, we noticed after few months of auto billing that for all 4 unused and inactivated Sim Cards which we were given, we were being charged RM80 Monthly Commitment per Sim Card (totaling RM320 per month for non-usage). Worst still, the rebate for the only Nokia E75 received have also gone into paying the Monthly commitment of the 4 unused Sim Cards during the first month. For 6 months, we have totaled RM1920 in loss for what we have been told as �no charges if not used� Sim Cards. According to the Maxis business customer service, we should either receive:
- 1 phone device per line (which we have never received other than one Nokia E75)
- Talk time rebates (which we have never received. Also, due to the overpaying of RM320 every month).
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Last Updated on Friday, 16 April 2010 04:35 |
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